Water pooling under or inside the freezer compartment.

Safety first: Unplug the freezer and mop up standing water to prevent slips.

Step-by-step checks:

• 1. Inspect interior: Look for ice or water under baskets or at the rear floor. Remove inner rear panel to check the drain trough.
• 2. Clear drain: Use warm water to flush the defrost drain as described in the E10 scenario. Ensure water flows freely to the rear drip tray.
• 3. Check drain tube and grommet: From the rear, verify the tube is properly seated in the drip tray and that the rubber grommet is not blocked.
• 4. Reduce humidity load: Avoid leaving the door open for long periods and ensure the door gasket seals properly to reduce condensation.