F11
Hotpoint Communication Failure Between UI and Main Board

Freezer shows communication error, display may show dashes or flicker, cooling intermittent

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged communication harness, Loose connector between UI and PCB, Faulty user interface board, Faulty main control board communication circuit

How to Fix / Troubleshooting

Safety first: Disconnect power before handling wiring or boards.

Steps:

  • Access control housing: Remove screws securing the top/front control panel and rear control cover to expose both UI and main board (depending on model).
  • Inspect harness: Locate the multi-wire harness or ribbon cable linking the UI to the main board. Check for pinched, cut, or burnt sections.
  • Reseat connectors: Unplug and firmly reconnect both ends of the harness to ensure good contact.
  • Check for corrosion: Look for green/white corrosion on pins; clean lightly with contact cleaner if minor, or replace the harness if severe.
  • Board substitution: If wiring is intact, one of the boards is likely faulty. Start by replacing the user interface board; if the issue persists, replace the main control board.
  • Test operation: After reassembly, restore power and verify that the display is stable and cooling is consistent.
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Repair Difficulty

Hard 4/5

Required Part

UI-to-Main Board Harness
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