Hotpoint
Complete Cooling Loss – Electrical Supply or Control Failure
Freezer not cooling at all, interior warm, lights work but no compressor or fan noise
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
No mains power to compressor circuit, Failed main control board, Faulty thermostat or temperature control, Open thermal fuse (if fitted)
How to Fix / Troubleshooting
Safety first: Always unplug the freezer before removing panels or touching wiring. Use a non-contact voltage tester if available.
Steps:
- Confirm power: Test the wall outlet with another appliance. Check the circuit breaker or fuse box.
- Check internal light: If the light is off, suspect power cord, plug, or internal wiring. Inspect the cord for damage and replace if needed.
- Thermostat setting: Ensure the temperature control is not set to OFF or the warmest setting. Turn it to a colder setting and listen for a click.
- Access control area: On mechanical models, remove the thermostat housing and test the thermostat for continuity when set to cold. Replace if open.
- Electronic models: If the display is on but no cooling occurs, the main control board may not be sending power to the compressor. Visual inspection for burnt components can help, but board replacement is usually required.
- Call a technician: If you are not comfortable testing live voltage or the compressor circuit, contact a qualified appliance technician.
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Repair Difficulty
Hard
4/5
Required Part
Temperature Control Thermostat
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