Water pooling on the floor in front of or under the freezer.

Safety first: Unplug the freezer and mop up any water to prevent slipping.

Steps:

• Remove internal drawers and inspect the rear floor area for an ice block or water around the drain hole.
• Clear the drain hole using a soft plastic probe or pipe cleaner; do not use sharp metal tools.
• Pour a small amount of warm water into the drain to confirm it flows to the rear drain tray above the compressor.
• At the rear, inspect the drain tube for kinks or disconnection; reseat or replace if cracked.
• Ensure the door is not being left ajar, which can cause excessive frost and water.