Condensation or moisture forming on the exterior cabinet or around the door gasket.

Safety first: Unplug the freezer before inspecting electrical heaters or wiring.

• Step 1 – Check gasket seal: Inspect for gaps or tears and replace if necessary.
• Step 2 – Reduce humidity: Use a dehumidifier in very humid rooms and avoid placing the freezer near open windows or damp areas.
• Step 3 – Verify mullion heater (if present): Some JennAir models have a heater around the door frame. If the frame feels cold and wet, the heater circuit may be off or failed and should be checked by a technician.
• Step 4 – Limit door openings: Frequent access introduces moist air that condenses on cold surfaces.