Freezer leaking water onto the floor from the front or underneath.

Safety first: Unplug the freezer before removing interior panels or working near the defrost system.

• Step 1 – Locate source: Check inside the freezer for ice on the bottom or under baskets. Look underneath for water near the front or back.
• Step 2 – Clear defrost drain: Remove the rear interior panel to access the evaporator and drain trough. If the drain hole is iced over, pour warm (not boiling) water into the trough until the ice melts and water flows freely to the drain pan.
• Step 3 – Clean drain tube: From the rear, locate the drain tube leading to the drain pan. Use a small flexible brush or pipe cleaner to clear any debris.
• Step 4 – Inspect drain pan: Check the plastic drain pan above the compressor for cracks or misalignment. Replace if damaged.
• Step 5 – Check door gasket: Repair or replace a leaking gasket that allows excess moisture and frost buildup.