Freezer is leaking water onto the floor from the front or underneath.

Safety first: Unplug the freezer before removing interior panels. Water on the floor can be slippery; wipe up spills promptly.

• Step 1 – Locate source: Check inside the freezer for ice buildup on the bottom or under baskets. This often indicates a blocked defrost drain.
• Step 2 – Access drain trough: Remove the rear interior panel to expose the evaporator and drain trough beneath it.
• Step 3 – Clear ice: Use warm (not boiling) water in a turkey baster or squeeze bottle to melt ice in the drain trough and opening. Repeat until water flows freely down the drain.
• Step 4 – Clean drain tube: From the rear of the unit, locate the drain tube above the drain pan. Gently run a flexible plastic line or pipe cleaner up the tube to clear debris.
• Step 5 – Inspect drain pan: Check the drain pan for cracks or misalignment and reposition or replace if damaged.

If leaks continue, check for door gasket leaks causing excessive frost and address gasket issues.