Freezer not cooling at all; interior is warm and compressor is not running.

Safety first: Unplug the freezer before removing rear panels or touching compressor wiring.

• Step 1 – Verify power: Confirm the outlet has power by plugging in another device. Check the freezer's power cord for damage.
• Step 2 – Check control settings: Ensure the freezer is turned on and not in demo or showroom mode. Set temperature to the coldest setting.
• Step 3 – Listen for sounds: After plugging in, listen at the back for the compressor or condenser fan. If you only hear a click every few minutes, suspect the start relay.
• Step 4 – Inspect start components: Remove the rear lower panel, then remove the start relay and overload from the compressor. Look for burn marks or rattling parts.
• Step 5 – Replace start relay/overload: Install a KitchenAid-compatible start device kit, reconnect wiring, and restore power.

If the compressor still does not run or quickly overheats, the compressor or control board may be faulty. These are advanced repairs requiring a professional technician.