Freezer runs but does not get cold enough; temperature stays above 10–20°F (-12 to -6°C).

Safety first: Unplug the freezer before cleaning coils or accessing fans.

• Step 1 – Check door seal: Inspect the door gasket for gaps or tears. Warm, moist air leaks can reduce cooling.
• Step 2 – Clean condenser coils: Pull the unit away from the wall, remove the rear lower panel, and clean the condenser coils thoroughly with a brush and vacuum.
• Step 3 – Verify evaporator fan operation: Open the door and press the door switch to simulate a closed door. Listen for the evaporator fan running. If silent, the fan motor may be bad.
• Step 4 – Check frost pattern: Remove the interior rear panel and inspect the evaporator. A uniform light frost is normal; heavy ice or only a small patch of frost suggests a defrost or sealed system issue.

If cleaning and fan checks do not restore proper cooling, a sealed system problem (compressor or refrigerant leak) is likely and must be diagnosed by a certified technician.