Freezer interior too cold; food excessively frozen or ice crystals everywhere even at higher setpoint.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the freezer before accessing sensors or the control board.
Steps:
- Verify settings: Confirm the set temperature is appropriate (e.g., -18°C) and that SuperFrost is not permanently enabled.
- Sensor placement: Ensure no large packages are pressing directly against the interior sensor housing, which can cause false readings.
- Reset control: Disconnect power for 10 minutes, then restore and reprogram the desired temperature.
Remedy: If overcooling persists, the freezer compartment NTC sensor or main control board may be faulty. Replace the sensor first as it is simpler and less costly; if the issue remains, the control board may need replacement.
Repair Difficulty
Required Part
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