Freezer is leaking water onto the floor from underneath.

Safety first: Unplug the freezer and mop up any standing water to prevent slips.

• Locate defrost drain: Inside the freezer, remove the rear inner panel to find the drain hole at the bottom of the evaporator tray.
• Clear blockage: Use a soft pipe cleaner or flexible plastic rod to gently clear debris from the drain hole. Do not use sharp metal tools.
• Flush with warm water: Using a turkey baster or syringe, flush warm (not boiling) water through the drain until it flows freely into the drain pan above the compressor.
• Check external drain pan: At the rear, inspect the plastic drain tray on top of the compressor. Ensure it is not cracked or overflowing. Replace the drain tray if damaged.
• Prevent recurrence: Avoid leaving the door open for long periods, which can cause excessive frost and water.