Thick sheet of ice forming on the bottom of the freezer compartment.

Safety first: Unplug the freezer and remove food from the bottom area.

• Remove ice: Place towels on the floor and allow the ice to melt naturally or use bowls of hot water inside to speed up melting. Do not chip ice with sharp tools.
• Clear drain: Locate and clear the defrost drain as described in the water leak fault. Ensure water flows freely to the rear drain pan.
• Check drain trough alignment: Make sure the plastic trough under the evaporator is properly seated and directing water into the drain hole.
• Inspect door gasket: Replace the door gasket if it is allowing warm, moist air to enter and condense.