Monogram User Interface Keypad Failure

Freezer control panel buttons unresponsive or erratic, but unit still cools.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed touchpad or UI board, moisture behind control panel, loose ribbon cable to main board

How to Fix / Troubleshooting

Safety: Disconnect power before removing the control panel.

  • Power reset: Turn off power for 5 minutes, then restore to see if operation returns.
  • Access UI: Remove trim and screws to access the user interface board.
  • Check connections: Reseat the ribbon cable or harness between the UI and main control.
  • Inspect for moisture: Dry any condensation or spills behind the panel.
  • Replace UI: If buttons remain unresponsive, replace the user interface board.
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Repair Difficulty

Medium 3/5

Required Part

User Interface Board
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