Thick sheet of ice forming on freezer floor.

Safety: Unplug the freezer and place towels to catch water.

• Remove ice: Break up and remove the ice sheet carefully without damaging the liner.
• Access and clear drain: Remove rear interior panel, locate the drain hole, and flush with hot (not boiling) water until clear.
• Check drain heater (if equipped): Some models have a small heater near the drain. Ensure it is in place and not disconnected.