Water leaking onto the floor from under the freezer.

Safety: Unplug the freezer before removing the rear panel. Mop up any water to prevent slipping.

Steps:

• 1. Inspect drain pan: Remove the rear lower panel and locate the plastic drain pan above the compressor. Check for cracks or displacement.
• 2. Check drain tube: Ensure the defrost drain tube terminates correctly into the pan and is not dislodged.
• 3. Clean pan: Empty and clean the pan of sludge or debris that could cause overflow.
• 4. Replace pan if damaged: Install a new Neff-compatible drain pan if cracked or warped.
• 5. Prevent recurrence: Avoid leaving the door open for long periods, which can cause excessive frost and meltwater.