Safety: Unplug the freezer before opening the control panel.

Steps to fix unresponsive buttons:

1. Clean fascia: Wipe the control panel with a slightly damp cloth to remove sticky residues that may affect touch buttons (do not soak).
2. Access UI board: Remove the control fascia to expose the user interface PCB and keypad membrane.
3. Reseat ribbon cable: Disconnect and reconnect the keypad ribbon cable to the UI board.
4. Inspect for moisture: Look for signs of water ingress or corrosion. Dry thoroughly if minor; replace the UI PCB if corrosion is extensive.
5. Replace keypad/UI: If specific buttons never work, replace the display/user interface assembly as a unit.

Note: Avoid spraying cleaners directly onto the control panel; spray onto a cloth instead.

Buttons on the freezer's control panel do not respond or respond intermittently.

Possible Causes