Ice cubes are small, hollow, or clumped together in the freezer ice bin.

Safety: Turn off water supply before disconnecting any lines.

• Check freezer temperature: Ensure the freezer is at -2°F to 0°F (-18°C). Warmer temperatures can cause hollow or clumped ice.
• Replace water filter: Install a new Samsung filter if it is older than 6 months.
• Check water pressure: Verify strong flow at the supply line. If weak, correct plumbing issues.
• Inspect fill tube: Remove ice bucket and check for partial ice blockage in the fill tube. Thaw if needed.
• Reset ice maker: Run a test cycle. If ice quality does not improve after several batches, the ice maker or valve may need replacement.