Freezer runs but does not get cold enough; temperature is higher than set point and food is soft.

Safety: Unplug the freezer before cleaning coils or moving the unit.

Steps:

• Clean condenser: Pull the freezer away from the wall. If coils are accessible at the back or underneath, vacuum dust and debris with a brush attachment. Ensure the condenser fan (if present) spins freely and runs when the compressor is on.
• Check ventilation: Ensure there is adequate clearance around the freezer per Sharp's installation instructions (typically several centimeters at sides and back).
• Inspect door gasket: Look for gaps, tears, or hardened sections. Close the door on a sheet of paper; if it pulls out easily, the seal is weak. Replace the gasket if necessary.
• Frost pattern check: If you can access the evaporator, inspect the frost pattern. A small patch of frost near the inlet and warm rest of the coil suggests a sealed system issue (low charge or restriction) that requires a professional technician.