Ice buildup on the freezer floor or thick ice sheet under the bottom drawer.

Safety first: Unplug the freezer before removing ice. Do not use sharp tools that can damage the liner or sealed system.

• 1. Remove ice: Take out the bottom drawer and carefully break up and remove loose ice using a plastic scraper.
• 2. Clear and thaw drain: Locate the drain hole at the rear bottom and flush with warm water until it flows freely to the rear tray.
• 3. Check leveling: Ensure the freezer is slightly tilted back so that defrost water flows toward the drain.
• 4. Inspect door gasket: Repair or replace damaged gaskets to reduce moisture ingress that can freeze in the drain area.
• 5. Drain heater (if present): Have a technician test and replace the drain heater if the problem recurs frequently.