Water pooling inside the freezer at the bottom, forming ice sheets.

Safety: Unplug the freezer before working inside.

Steps:

• Remove ice: Chip away large ice sheets carefully with a plastic scraper. Avoid metal tools that can damage the liner.
• Access drain: Remove the rear interior panel to expose the evaporator and drain trough.
• Clear drain hole: Pour hot (not boiling) water into the drain trough and use a turkey baster to force water through the drain until it flows freely into the drain pan below.
• Check drain tube: From the rear, inspect the drain tube for kinks or disconnections. Re-seat it into the drain pan.
• Reduce humidity: Minimize door openings and ensure the door gasket seals well to reduce frost and defrost water volume.