E02
CTC Ignition Failure / Igniter Fault

Furnace starts inducer but ignition does not occur; no flame is established.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Cracked hot surface igniter, Open-circuit igniter, Faulty igniter wiring harness, Low voltage from control board to igniter

How to Fix / Troubleshooting

Safety first: Disconnect electrical power and shut off gas before touching the burner or igniter area.

Steps:

  • Remove the burner access panel to locate the hot surface igniter mounted near the first burner.
  • Inspect the igniter element for visible cracks, white spots, or breaks. Do not touch the element with bare fingers; oils can shorten its life.
  • Check the igniter plug and wiring harness for loose connections or heat damage. Reseat the connector at both the igniter and the CTC control board.
  • With power OFF, test igniter resistance using a multimeter. A typical silicon carbide igniter will read in the tens of ohms; an open reading indicates a failed igniter.
  • If the igniter is open or visibly damaged, replace it with the correct CTC hot surface igniter model specified for your furnace.
  • After replacement, restore power and gas, then call for heat and observe the ignition sequence through the sight glass.

Note: If the igniter never receives voltage, the issue may be with the control board or safety interlocks; professional diagnosis is recommended.

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Repair Difficulty

Medium 3/5

Required Part

CTC Hot Surface Igniter
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