A17
De Dietrich Cylinder Temperature Sensor Fault

Boiler displays A17, no hot water from storage tank, but heating may work

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Possible Causes

Defective DHW cylinder NTC sensor on De Dietrich indirect tank, Sensor not properly inserted in pocket, Broken sensor cable, Incorrect sensor type fitted

How to Fix / Troubleshooting

Safety: Isolate power. Cylinder water can be very hot; avoid direct contact.

Steps:

  • Locate cylinder sensor: On the De Dietrich cylinder, find the sensor pocket and ensure the NTC probe is fully inserted and secured.
  • Check wiring: Follow the cable back to the boiler or control unit, checking for damage or loose connections.
  • Compare temperature: If the boiler display shows unrealistic cylinder temperatures, the sensor is likely faulty.

Professional help: Replacement of the cylinder sensor is straightforward but must be done with the correct De Dietrich part to ensure compatibility.

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Repair Difficulty

Easy 2/5

Required Part

Cylinder NTC Sensor
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