Ideal
Internal Condensate / Heat Exchanger Leak
Visible rust or staining around the burner compartment; possible water inside combustion area
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Cracked primary or secondary heat exchanger, leaking condensate collector box, misrouted condensate hoses inside Ideal furnace
How to Fix / Troubleshooting
Safety: A leaking heat exchanger can allow combustion gases into the air stream, posing a carbon monoxide risk. If you suspect a heat exchanger leak, shut down the furnace and contact a qualified technician immediately.
Steps:
- Shut down: Turn off power and gas to the furnace.
- Visual inspection: Look for heavy rust, water tracks, or white residue on or below the heat exchanger and collector box.
- Do not operate: Do not attempt to seal or patch a heat exchanger. It must be properly tested and, if faulty, replaced.
- Professional evaluation: A technician should perform combustion analysis and heat exchanger inspection according to Ideal’s procedures.
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Repair Difficulty
Professional Required
5/5
Required Part
Heat Exchanger
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