Water pooling around the base of the furnace

Safety first: Turn off power. Water near electrical components can be hazardous.

• Locate leak source: Remove the furnace panels and observe where water is originating during operation.
• Check trap and hoses: Inspect the plastic condensate trap for cracks and ensure all hoses are firmly attached and not brittle.
• Clear drain line: Use a wet/dry vacuum on the end of the drain line to remove blockages. Flush with warm water if accessible.
• Replace damaged parts: Replace a cracked trap or deteriorated hoses with Napoleon-approved condensate components.
• Heat exchanger leaks: If water appears to be coming from inside the heat exchanger compartment, have a technician inspect the secondary heat exchanger and gaskets.