Navien Underheating / Insufficient BTU Output

Navien furnace runs but does not provide enough heat to the home; supply water temperature is lower than expected

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Incorrect outdoor reset curve settings, Undersized circulator pump, Air in hydronic system, Partially closed balancing valves

How to Fix / Troubleshooting

Safety: Turn off power before adjusting internal settings or opening panels. Hydronic water can be hot; use caution.

  • Check thermostat and setpoint: Verify that the room thermostat is calling for heat and that the Navien's target supply temperature is set appropriately for the system type (radiant, baseboard, etc.).
  • Review outdoor reset settings: If using outdoor reset, enter the installer menu and check the heating curve. Increase the slope or shift slightly according to the manual to raise water temperature during cold weather.
  • Bleed air from system: Air pockets reduce heat transfer. Use air vents and bleeders on radiators or manifolds to purge air while the circulator is running. Top up system pressure as needed.
  • Check circulator sizing and speed: If the system uses a variable-speed pump, ensure it is not set to a very low speed. For fixed-speed pumps, confirm the pump model meets the required flow and head for the system. Replace with a properly sized pump if necessary.
  • Inspect balancing valves: Ensure manifold or zone balancing valves are not partially closed, restricting flow to key areas. Adjust as needed to restore proper circulation.
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Repair Difficulty

Medium 3/5

Required Part

System Circulator Pump
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