Payne No Heat Call Recognized / Thermostat Circuit Fault

Thermostat calls for heat but furnace does nothing; control board LED is on solid, but no inducer or blower starts.

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Possible Causes

Faulty thermostat, broken W call wire, miswired thermostat, open 24V fuse, loose R or W terminal connection at control board

How to Fix / Troubleshooting

Safety first: Turn off power before handling low-voltage wiring to avoid shorting the transformer.

  • Verify thermostat settings: Ensure the thermostat is set to HEAT and the setpoint is above room temperature. Replace batteries if applicable.
  • Check 24V fuse: Inspect the low-voltage fuse on the control board. Replace if blown, but also look for shorts in thermostat wiring.
  • Test heat call at furnace: With power off, remove the thermostat wires from R and W at the furnace. Restore power and temporarily jumper R to W at the control board. If the furnace starts, the issue is in the thermostat or thermostat cable.
  • Inspect thermostat cable: Look for damage along the cable path, especially where it passes through walls or near the furnace cabinet.
  • Replace thermostat if needed: If wiring is intact but the thermostat does not send a heat call, install a compatible replacement.
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Repair Difficulty

Easy 2/5

Required Part

Wall Thermostat
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