Protherm Burner Not Firing / Gas Supply Interruption

Furnace runs but produces no heat, blower runs with cold air

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Closed manual gas valve, Gas supply interruption to building, Faulty Protherm gas valve, Ignition system failure preventing burner start

How to Fix / Troubleshooting

Safety first: Turn off power and gas if you smell gas. Do not use open flames to test for leaks.

  • Step 1 – Thermostat check: Ensure the thermostat is calling for heat and the setpoint is above room temperature.
  • Step 2 – Gas valve position: Confirm that the manual gas shut‑off near the furnace is fully open.
  • Step 3 – Other gas appliances: Check if other gas appliances work. If not, contact your gas supplier.
  • Step 4 – Observe ignition: If safe, watch through the inspection window during a call for heat. If there is no spark or flame, the ignition or gas valve may be faulty and should be checked by a technician.
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Repair Difficulty

Medium 3/5

Required Part

Gas Valve Assembly
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