Furnace powers up but will not feed pellets/coal; auger never turns.

Safety first: Turn off and unplug the furnace before touching the auger or wiring.

Steps:

• 1. Check for active safety trips: Verify that high limit, low limit, and vacuum switches are not tripped (no related error codes). Ensure doors are closed and venting is clear.
• 2. Listen for auger attempts: During startup, listen for the auger motor. If it hums but does not turn, there may be a jam or failed motor.
• 3. Inspect auger coupling: Access the auger motor and check the coupling or shear pin between the motor and auger shaft. Replace broken pins or couplers with the correct US Stove parts.
• 4. Test auger motor: With the motor removed, have a qualified person apply power to see if it runs. If it does not, replace the auger motor.
• 5. Control board output: If the motor is good but never receives power, the control board auger output may be defective. This requires board diagnosis and likely replacement by a technician.