E9
Westinghouse Soft lockout due to repeated ignition failures

Furnace shows E9 and locks out; may occur after repeated failed ignition or flame loss events.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Intermittent flame sensor signal, Weak ignitor, Unstable gas supply pressure, Dirty burners causing flame lift-off

How to Fix / Troubleshooting

Safety: Turn off power and gas before cleaning or removing burner components.

Steps:

  • Reset the furnace by turning power off for 30 seconds and back on. Observe the ignition sequence.
  • Clean the flame sensor as described in the E4 entry.
  • Inspect the hot surface ignitor for cracks or white spots; if damaged, replace with the correct Westinghouse-rated ignitor.
  • Vacuum burner inlets and crossover ports with a soft brush to remove dust and rust.
  • If flames light but drop out when the blower starts, a professional should check gas pressure and combustion air.

Note: Do not repeatedly reset a furnace that continues to lock out; have a technician evaluate the gas train and combustion.

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Repair Difficulty

Hard 4/5

Required Part

Hot Surface Ignitor
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