B&D
Door Jam or Broken Spring
Door will not open at all; opener hums or clicks but the door does not move.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken torsion spring, broken extension spring, jammed roller in track, bent track preventing movement
How to Fix / Troubleshooting
Critical safety warning: Do not attempt to repair or adjust torsion or extension springs yourself. Springs are under extreme tension and can cause severe injury or death. This work must be done by a qualified garage door technician.
- Step 1 – Disengage opener: With the door fully closed if possible, pull the emergency release cord to disconnect the B&D opener from the door.
- Step 2 – Test manual lift: Try to lift the door by hand. If it is extremely heavy or will not move, a spring is likely broken or disconnected.
- Step 3 – Visual inspection: Look above the door for a torsion spring with a visible gap, or along the tracks for broken extension springs or hanging cables.
- Step 4 – Do not force the opener: Do not continue to run the opener against a jammed or unbalanced door; this can destroy the motor and drive.
- Step 5 – Call a professional: Arrange for a garage door specialist to replace springs, cables, or severely damaged tracks. After repair, re‑connect the opener and re‑check travel limits.
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Repair Difficulty
Professional Required
5/5
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