E13
BFT Service Interval or Cycle Counter Exceeded

BFT garage door opener shows E13 and refuses to start an automatic cycle; manual indicates service or maintenance required.

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Possible Causes

Service interval counter reached preset limit, Internal cycle counter memory flag set, Lack of recent maintenance reset, Excessive number of operations without lubrication or inspection

How to Fix / Troubleshooting

Safety: Perform a full mechanical inspection before simply clearing a service warning.

  • Inspect door and hardware: Check springs, cables, rollers, hinges, and mounting brackets for wear, corrosion, or damage. Replace worn components.
  • Lubricate: Apply appropriate lubricant to moving parts as recommended by BFT and the door manufacturer.
  • Check opener mounting: Ensure the BFT operator is securely fixed to the ceiling or wall and that the rail is straight.
  • Reset service counter: Use the BFT control panel to access the service menu and reset the maintenance counter according to the manual.
  • Record maintenance: Note the date and work performed for future reference.
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Repair Difficulty

Easy 2/5
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