CAME Door Spring or Counterbalance Failure

Garage door stops halfway and cannot be moved further by the opener, but can be forced manually with difficulty

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Broken torsion or extension spring, Loose spring anchor or cable drum, Frayed or broken lifting cable, Severely unbalanced door

How to Fix / Troubleshooting

Safety first: Springs and cables are under high tension and can cause serious injury. Do not attempt spring replacement without proper tools and training.

Steps:

  • Disconnect opener: Use the manual release to separate the CAME operator from the door.
  • Inspect springs and cables: Look for broken springs, loose drums, or snapped cables.
  • Do not operate opener: If a spring or cable is broken, do not use the opener; it is not designed to lift an unbalanced door.
  • Call a professional: Have a qualified garage door technician replace springs/cables and rebalance the door.

After the door is properly balanced, reconnect the CAME opener and re‑learn travel limits if needed.

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Repair Difficulty

Professional Required 5/5

Required Part

Garage door torsion/extension springs and cables
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