Craftsman Disengaged or Damaged Trolley Latch

Garage door opener trolley does not reconnect to the door after pulling the emergency release.

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Possible Causes

Trolley in bypass position, Broken trolley latch, Bent release arm, Misaligned rail

How to Fix / Troubleshooting

Safety first: Ensure the door is fully closed or securely supported before attempting to reconnect the trolley.

  • Reset trolley: On Craftsman openers, pull the red emergency release cord toward the opener head to reset the latch into the engaged position.
  • Run opener: With the door closed, press the wall button. The trolley should move and automatically reconnect to the door arm when it reaches it.
  • Inspect latch: If the trolley passes the door arm without engaging, inspect the latch mechanism for broken plastic or bent metal. Replace the trolley if damaged.
  • Check alignment: Ensure the rail is straight and the door arm is properly aligned with the trolley path.
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Repair Difficulty

Easy 2/5

Required Part

Trolley Assembly for Craftsman Opener
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