Door will not stay open or closed when disconnected from opener; it falls or rises on its own.

Critical safety warning: Torsion and extension springs are under high tension and can cause serious injury or death if adjusted incorrectly. Spring work should be performed only by trained garage door technicians.

• Test balance: With the opener disconnected, move the door to mid‑travel. If it will not stay in place, the springs are out of balance.
• Visual inspection: Look for a visible break in the torsion spring, gaps in coils, or cables off the drums. Do not touch the springs or attempt adjustment.
• Do not rely on opener: Do not use the Garador operator to move an unbalanced door; this will damage the motor and drive.
• Call a professional: Contact a qualified Garador or garage door specialist to replace or adjust springs and cables to the correct specification.