Genie Obstruction or Track Damage in Open Direction

Door stops and reverses when opening, usually at the same point in travel.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Bent vertical or horizontal track, Loose track brackets, Door hitting opener rail or stop bolt, Panel hinge damage

How to Fix / Troubleshooting

Safety first: A damaged door or track can be hazardous. If the door is off-track or severely bent, call a professional.

Steps:

  • Inspect tracks: Look for bends, dents, or misalignment where the door stops. Tighten loose brackets and gently straighten minor bends.
  • Check clearances: Ensure the top of the door does not hit the opener rail, header, or any hardware.
  • Test by hand: Disconnect the opener and move the door through full travel. If it binds at the same point, have the door hardware repaired.
  • Re-test opener: After mechanical issues are corrected, reconnect the opener and run a full cycle. Adjust open limit if needed.
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Repair Difficulty

Medium 3/5

Required Part

Garage Door Tracks / Hinges (door hardware, not Genie-specific)
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