Door will not open from wall console or remote; opener has power (lights work) but motor does not run.

Safety first: Ensure the door is fully closed before attempting to re-engage the opener. A raised, unbalanced door can fall.

Steps:

• Check trolley position: Look at the rail near the opener. If the trolley is separated from the moving carriage or hanging loose, it is disengaged.
• Reset release: On most Genie models, pull the red emergency release cord toward the door to reset the latch, then run the opener so the carriage moves and re-captures the trolley.
• Run opener: Press the wall button. The carriage should move and click into the trolley. Once engaged, the door should move with the opener.
• Inspect latch: If the trolley will not stay engaged, the latch may be broken. Replace the Genie trolley / carriage assembly.