Opener runs but door reverses at the floor or does not fully close; red STATUS LED flashes 11 times on some models.

Safety first: Keep hands and feet away from the bottom of the door while adjusting close limits.

Steps:

• Inspect floor and seal: Check for objects on the floor, thick new weatherstripping, or raised concrete that could stop the door early.
• Adjust close limit: Use the CLOSE LIMIT screw or electronic adjustment buttons to move the close position slightly further down until the door seals but does not press excessively.
• Check rail mounting: Ensure the rail is firmly attached at the header bracket and to the powerhead. Tighten loose bolts that could allow the opener to move instead of the door.
• Relearn travel (if needed): Perform a full travel reprogram per Genie instructions to recalibrate the close position.