Keypad outside will not operate the door; remotes and wall console work fine.

Safety first: Do not leave the door open and unattended while troubleshooting. Keep your PIN secure.

Steps:

• Replace battery: Open the keypad and install a new battery of the correct type (often 9V or coin cell).
• Reprogram keypad: Follow Genie instructions to sync the keypad with the opener (usually involves pressing LEARN on the opener and entering a PIN on the keypad).
• Check for moisture: Inspect inside the keypad for corrosion or water damage. If present, replace the keypad.
• Test at close range: Stand near the door and test. If still unresponsive, replace the Genie wireless keypad.