Wall console does not work but remotes operate the opener normally.

Safety first: Turn off power before disconnecting low-voltage wires. Do not short terminals.

Steps:

• Check lock feature: Some Genie consoles have a lock/vacation switch. Ensure it is not engaged.
• Inspect wiring: Remove the wall console and check for loose or broken wires. Tighten screws and re-strip wire ends if corroded.
• Bypass test: At the opener, remove the wall console wires and briefly short the PB and COM terminals with a jumper. If the opener runs, the wiring or console is faulty.
• Test continuity: If you have a meter, test the cable from opener to console for continuity. Replace damaged cable.
• Replace console: Install a new Genie wall console if the old one is unresponsive.