Wi-Fi Genie opener works from wall console and remotes but not from smartphone app.

Safety first: When testing app control, ensure you can see the door or have safety sensors working properly.

Steps:

• Check Wi-Fi LED: Verify the opener indicates a solid connection to your network per Genie instructions.
• Re-link account: In the Genie app, remove and re-add the opener, following the pairing process.
• Update firmware: Use the app to check for and apply firmware updates to the opener.
• Router changes: If you changed routers or passwords, reset the opener's Wi-Fi and reconnect to the new network.