Henderson Excessive Down Force / Overtravel

Door closes too hard, slamming into the floor.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Down force set too high, Close limit set too far, Door out of balance, Weak or broken springs

Safety first: Excessive closing force is dangerous. Adjust settings before further use.

Steps:

Reduce down force: Turn the Henderson down force adjustment down in small steps and test.
Reset close limit: Adjust the close limit so the door stops as soon as it contacts the floor.
Check balance: If the door still slams or feels heavy when disconnected, have a professional inspect and replace the Henderson torsion spring assembly if needed.

Medium 3/5

Henderson Torsion Spring Assembly

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