E19
Henderson
Emergency Stop or Safety Edge Triggered
Opener light flashes and E19 is displayed; door will not move from any control.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Active emergency stop input, Faulty wired safety edge, Shorted safety edge cable, Misconfigured safety input jumper
How to Fix / Troubleshooting
Safety first: Confirm no one is in the door opening and that no emergency stop has been intentionally activated.
Steps:
- Check emergency stop: If your Henderson system has an external emergency stop button, ensure it is reset (pulled out or twisted as designed).
- Inspect safety edge: For doors with a wired bottom safety edge, check the rubber edge and cable for damage. Straighten any crushed sections.
- Test input: Temporarily disconnect the safety edge wires at the opener and install the correct Henderson jumper plug or link as specified. If E19 clears, the edge or cable is faulty.
- Replace components: Install a new Henderson safety edge or repair the cable as required. Remove any temporary bypass before returning the door to service.
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Repair Difficulty
Medium
3/5
Required Part
Henderson Safety Edge Assembly
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