Door will not move via remote, but works from wall button

Safety first: Keep clear of the door while testing remote operation.

Step-by-step:

• Replace remote battery: Open the Hormann hand transmitter (e.g. HSE, HSM, HS series, BiSecur) and install a new battery of the specified type, observing polarity.
• Reprogram remote: Follow the Hormann instructions to teach the remote to the operator's receiver (usually pressing the receiver learn button and then the remote button).
• Check antenna: Ensure the receiver antenna wire is intact and routed vertically, away from metal surfaces.
• Reduce interference: Move Wi‑Fi routers, LED drivers, or other RF sources away from the operator if possible.
• Test with another remote: If another Hormann remote works, the original transmitter is faulty and should be replaced.