Keypad or external code switch will not operate the door, but remotes work

Safety first: Keep clear of the door while testing controls.

Step-by-step:

• Battery: For wireless Hormann keypads, replace the battery with the specified type.
• Wired keypad: Check continuity of the cable between keypad and operator. Repair or replace damaged cable.
• Input configuration: Verify that the operator input used by the keypad is configured for impulse/open command, not for partial or lockout.
• Reprogram keypad: Follow Hormann instructions to pair the keypad with the receiver or to set the correct code.