F2
Linear Photo Eye Circuit Open or Shorted

Door will not close from remote; will only close when wall button is held down; display shows F2.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Broken sensor wire between head unit and photo eye, Shorted sensor cable at staples or track, Incorrect wiring at sensor terminals, Failed photo eye sensor

How to Fix / Troubleshooting

Safety first: Disconnect power before working on wiring. Do not bypass safety sensors for normal operation.

  • 1. Verify wall button behavior: If the door closes only when the wall button is held, the opener is in safety override mode, confirming a sensor circuit issue.
  • 2. Inspect low-voltage cable: Follow the two-conductor or four-conductor cable from the head unit to each Linear photo eye. Look for crushed insulation, staples driven through the wire, or splices that have pulled apart.
  • 3. Check terminal connections: At the opener, confirm the sensor wires are landed on the correct sensor terminals (refer to the Linear wiring label on the cover). Tighten any loose screws. Repeat at each sensor.
  • 4. Test continuity: With power off, disconnect the sensor wires at the opener and use a multimeter to check continuity from the opener end to each sensor. Repair or replace any open or shorted run.
  • 5. Swap sensors (if possible): If you have a known-good Linear sensor, temporarily connect it at the opener with a short test lead. If F2 clears, the original sensor or its wiring is defective.
  • 6. Replace defective sensor or cable: Install a new matching Linear photo eye and/or low-voltage cable, then re-align sensors and test.
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Repair Difficulty

Medium 3/5

Required Part

Photo Eye Safety Sensors
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