E13
Nice Over‑travel or Incorrect Close Limit Setting

E13 appears and the door reverses immediately after touching the floor.

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Possible Causes

Close limit set too far down, Door hitting a hard stop before limit switch, Incorrect travel distance programmed, Floor level changed (new seal or threshold)

How to Fix / Troubleshooting

Safety first: Keep clear of the moving door while adjusting limits.

  • Check floor contact: Observe the door as it closes. If it compresses the bottom seal excessively or hits a rigid obstacle, the motor will sense high force and reverse.
  • Adjust close limit: Use the Nice limit adjustment screws or electronic programming to move the close limit slightly up so the door just seals against the floor without excessive force.
  • Re‑run learning cycle: If your Nice model uses automatic travel learning, reset and perform the full open/close learning procedure.
  • Verify bottom seal and threshold: If a new, taller seal or threshold was installed, adjust the close limit to accommodate the new height.
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Repair Difficulty

Easy 2/5

Required Part

Nice limit switch or travel programming
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