Ryobi opener operates by wall control but not from the Ryobi smartphone app.

Safety first: No electrical work is required for app troubleshooting.

• 1. Verify Wi‑Fi status: Check the Wi‑Fi indicator on the Ryobi opener. If it shows disconnected, reconnect via the Ryobi app setup process.
• 2. Update app: Ensure the Ryobi app is updated to the latest version on your smartphone.
• 3. Re-link device: In the app, remove the opener from your account and then add it again, following the pairing instructions.
• 4. Check router settings: Ensure your router is not blocking the Ryobi cloud service. Disable overly aggressive firewall settings temporarily to test.
• 5. Contact support: If the opener shows online but the app still cannot control it, contact Ryobi support for server-side or firmware issues.