Wi‑Fi or smart app cannot connect to opener; E12 or network icon error on Skylink smart models

Safety first: Network configuration changes do not affect mechanical safety, but never operate the door remotely without confirming the area is clear.

• Check signal strength: Use a smartphone near the opener to verify Wi‑Fi signal is strong and stable. If weak, move the router closer or add a Wi‑Fi extender.
• Reset network settings: On the Skylink smart opener, press and hold the Wi‑Fi/SETUP button until the Wi‑Fi LED begins to blink rapidly, indicating reset to pairing mode.
• Reconfigure via app: Open the Skylink app and follow the in‑app instructions to add the opener, entering the correct 2.4 GHz Wi‑Fi SSID and password. Avoid 5 GHz‑only networks.
• Router settings: Ensure MAC filtering is disabled or the opener’s MAC address is allowed. Enable DHCP so the opener can obtain an IP address.
• Replace Wi‑Fi module: If the Wi‑Fi LED never lights or responds to reset, the internal Skylink Wi‑Fi module may be defective and require replacement.