Door opens normally but will not close from remote or keypad; only closes from wall button when held.

Safety first: Do not bypass safety sensors. They are required for safe closing.

• Verify sensor LEDs: Both should be solid when aligned. Adjust as needed.
• Check wiring at opener: Ensure the sensor wires are on the correct terminals and firmly attached.
• Inspect wall console wiring: Confirm that the wall console wires are not crossed with the sensor wires.
• Replace sensor pair: If alignment and wiring are correct but the problem persists, replace the safety sensors.