E10
Avenli Keypad / Topside Control Communication Fault

E10 appears and the spa will not start; keypad may be unresponsive or partially functional.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged keypad membrane, Broken keypad ribbon cable, Corroded keypad connector, Faulty keypad interface on main PCB

How to Fix / Troubleshooting

Safety first: Disconnect power before removing the keypad or opening the control box.

  • Inspect keypad surface:
    • Check the Avenli topside control panel for cracks, water under the display, or worn buttons.
  • Check ribbon cable:
    • Carefully lift the keypad panel and inspect the ribbon cable for kinks or breaks.
    • Ensure the connector at the control box is fully seated.
  • Dry moisture:
    • If condensation is visible under the keypad overlay, gently dry the area and allow 24 hours before retesting.
  • Replace keypad:
    • If buttons do not respond or the display is blank despite correct power, replace the Avenli keypad / topside control panel with the exact model.
  • If new keypad does not resolve: The keypad interface on the main control PCB may be defective, requiring control box replacement.
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Repair Difficulty

Medium 3/5

Required Part

Keypad / Topside Control Panel
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